Websense Support

 

Websense Global Technical Support Program

Standard
Support

Premium
Support

Mission Critical
Support

Knowledge Base Articles

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Customer Forum

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Websense Technical Alert Notifications

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Websense Security Alert Notifications

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Secure Portal (MyWebsense.com)

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Product Documentation

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Downloadable Software, Upgrades, Updates and Patches

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Online Case Submission & Status

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Telephone Access to Technical Support Engineers

Business Hours 
Monday-Friday*

Around the Clock
24 x 7

Around the Clock
24 x 7

Support for Websense Appliances

 

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Technical Account Manager (TAM)

 

 

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Strategic Support Plan

 

 

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Architecture Review

 

 

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Migration Planning Assistance

 

 

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Training Recommendations

 

 

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Periodic Account Reviews

 

 

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Severity One Technical Response Time

 1 hour

 1 hour

 30 minutes

*Please refer to business hours for your region.

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Serving USA & Canada

 

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