Customer Care HOW TO ORDER
We are pleased to accept orders by
E-Mail, Phone or Fax. Our toll free sales lines are open from 8 a.m. to 5 p.m. weekdays eastern standard time. Please
call 1-877-463-6770
Fax orders should be sent to 1-877-516-5970 anytime. Mail orders or order confirmations can be sent to 11 High Street, Suffield, CT, 06078.
HOW WE DELIVER
Shipments are normally sent via United Parcel
Service (UPS) therefore we need a complete street address for proper delivery. Items can also be sent via express services and are available for overnight delivery utilizing UPS , as well as, Federal
Express. Delivery charges may be charged to your account or will be added to your order. All shipments are FOB Suffield, CT. Bulk cable may, due to weight or size limitations, be sent via LTL truck.
TERMS AND CONDITIONS
We accept Visa, Mastercard, American Express and DiscoverCard. Established customers with an open ISS account can use Purchase Orders for all their transactions.
RETURN POLICY
We will accept returns of products sold by us if the product is unused and in saleable condition. A return authorization number must be obtained from the
Sales Department prior to you shipping the products back to us.
CUSTOM CABLE, FIBER OPTIC ASSEMBLIES, AND SPECIALLY CONSTRUCTED HARDWARE
Products specially constructed to
customer specifications will be built according to those specifications and we will guarantee the accuracy of the product to the specifications. We can provide, for a nominal charge, expert design for
cables and connecting hardware based upon your specification of the hardware or devices to be connected. In this case we will guarantee the configuration of the product. Products built to special
configurations cannot be returned unless they are incorrectly manufactured by us.
THANK YOU
We are proud and grateful to have the opportunity to serve you. Please let us know how we
may improve our products and services in any way. |
