Our Goal is Total Customer Satisfaction
QUALITY POLICY

Our company is totally committed to customer satisfaction through employee involvement and continuous improvement. We must all hold ourselves to an ever-increasing standard of excellence in everything we do. Our goal is 100% conformance to customer specifications and to meet or exceed all customer expectations. PRODUCTS WILL BE MANUFACTURED TO OUR CUSTOMER'S STATED REQUIREMENTS AND SPECIFICATIONS IN ACCORDANCE WITH STATED POLICES AND PROCEDURES. WE WILL WORK TO FOSTER TEAMWORK AND EMPLOYEE EMPOWERMENT, AND CONTINUOUSLY IMPROVE OUR WORKFORCE, PROCESSES AND PRODUCT".

PROCEDURAL POLICIES

1. Authority

1.1 Quality policy is established by the top management and is approved by the President and executive management. Any changes to the policy must be likewise approved by the President and top management.

2. Role of the Policy

2.1 The main role of the quality policy is to communicate the company's commitments and aspirations with regard to quality, and to define principal objectives for the quality management system.

2.2 The quality policy provides a framework for establishing specific quality objectives, and provides direction for the continual improvement effort. The use of quality policy in setting quality objectives is addressed in this manual in Section 5.4, Quality Planning. The use of the policy to facilitate continual improvement is explained in Procedure P-85-01, Continual Improvement.

3. Communication

3.1 The quality policy is posted throughout the company, and its role is explained and discussed at the general orientation training provided to all employees.

3.2 The quality policy is also communicated to customers, consumers and other interested parties. For this purpose, it is displayed in the reception area and posted on the company's Internet site.

4. Review

4.1 The quality policy is periodically reviewed within the framework of management reviews of the quality system. This is to ensure its continual relevance and suitability. The process for reviewing the quality policy is defined in Procedure P-56-01, Management Review.

ASSOCIATED DOCUMENTS

Procedure P-56-01: Management Review
Procedure P-85-01: Continual Improvement