Our Policies

HOW TO ORDER

We are pleased to accept orders by mail, phone or fax. Our toll free sales lines are open from 8 a.m. to 5 p.m. weekdays eastern standard time. Please call 1-800-798-6252 Fax orders should be sent to 1-860-223-1125 anytime. Mail orders or order confirmations can be sent to 777 Osgood Avenue, New Britain, CT 06053.

HOW WE DELIVER

Shipments are normally sent via United Parcel Service (UPS) therefore we need a complete street address for proper delivery. Items can also be sent via express services and are available for overnight delivery utilizing UPS , as well as, Federal Express. Delivery charges may be charged to your account or will be added to your order. All shipments are FOB New Britain, CT. Bulk cable may, due to weight or size limitations, be sent via LTL truck.

TERMS AND CONDITIONS

For open account customers with approved credit, terms are net 10 days unless otherwise agreed upon. Mastercard and Visa are accepted. Any past due invoices are subject to interest at the rate of twelve percent per annum (12%) on the unpaid balance beyond terms. New customers may be subject to full payment with order or COD if credit worthiness is not determined prior to shipment.

RETURN POLICY

We will accept returns of products sold by us if the product is unused and in saleable condition. We will charge a fifteen percent (15%) restocking charge. A return authorization number must be obtained from the Sales Department prior to you shipping the products back to us.

CUSTOM CABLE, FIBER OPTIC ASSEMBLIES, AND SPECIALLY CONSTRUCTED HARDWARE

Products specially constructed to customer specifications will be built according to those specifications and we will guarantee the accuracy of the product to the specifications. We can provide, for a nominal charge, expert design for cables and connecting hardware based upon your specification of the hardware or devices to be connected. In this case we will guarantee the configuration of the product. Products built to special configurations cannot be returned unless they are incorrectly manufactured by us.

PRODUCTS NOT IN THE CATALOG

Products not described in the catalog can in most cases be supplied by us. If you do not see the specific product please call us for price and availability.

THANK YOU

We are proud and grateful to have the opportunity to serve you. Please let us know how we may improve our products and services in any way.