Great Lakes Case & Cabinet Warrantee

General Warrantee

Great Lakes Case & Cabinet Co. Inc. warrants that each of its standard products is free from defects in material and workmanship, for a period of one (1) year from date of shipment.  If, within that period of time, goods shall be determined to be defective, such goods shall be replaced or repaired at Great Lakes' option.  Under no circumstances, however, will Great Lakes be held responsible for any amount beyond the price of the product or any unauthorized "field" repair.  Such correction or replacement of defective goods shall constitute a fulfillment of all liabilities in respect to such goods.

Conditions and Exceptions

Our products must be handled, installed and shipped according to industry standards for metal fabrication and solid state electronic equipment.  Claims under this policy must be made by the original purchaser.

Electrical components provided by Great Lakes are warranted for a period of one (1) year from date of purchase.  This applies to all power strips, fan assemblies and blower units.

All damages must be reported to Great Lakes within three (3) days after receipt of product.  Claims beyond this time period will not be the responsibility of Great Lakes Case & Cabinet Co., Inc.  Any indentations, punctures, or other damage to the shipping cartons should be noted by receiving personnel on the bill of lading.  This will help protect our customers from possible concealed damages.

Repair and Return Policy

Products being returned for repair or replacement must have prior approval and an assigned RMA number.  The RMA number must appear on all packages and be shipped prepaid to:

Great Lakes Case & Cabinet Co., Inc.
4193 Route 6N East
Edinboro, PA 16412
RMA No. _______________

Products being returned due to reasons other that normal repair or replacement will be subject to a 25% restocking charge.  This charge is based upon current list prices.  This restocking charge does not release the customer from the responsibility of properly packaging and returning the product in reusable condition.  Products held by customer in excess of 30 days may not be returned for credit.

Any special customized cabinets or cases must first be approved in writing by the customer.  Once the customer approves and receives the special unit, there will be no return of such product except for modification or repair of damages.